Privacy Policy
UnitySupply is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website.
For the purposes of UK data protection law, UnitySupply (“we”, “us”, “our”) is the data controller for personal data collected through our website www.unitysupply.co.uk.
Information We Collect
We collect personal information that you provide directly to us, as well as information collected automatically when you use our website.
This may include your name, email address, phone number, billing and delivery address, account details, order and payment information, records of communication with us, and any information you submit through forms, promotions, surveys, or competitions.
We also collect technical and usage data such as your IP address, browser type, device information, pages visited, and interactions with our website and emails through cookies and similar technologies.
How We Use Your Information
We use your personal data only where permitted by law and for legitimate business purposes. This includes processing and fulfilling orders, managing customer accounts, providing customer support, and responding to enquiries.
Your information may also be used to personalise your experience, improve our website and services, carry out internal analysis, send basket or order-related reminders, prevent fraud, and comply with legal and regulatory obligations.
Legal Basis for Processing
We process personal data based on one or more of the following legal grounds: performance of a contract, your consent, our legitimate business interests, or compliance with legal obligations.
Marketing Communications
Where permitted by law, we may send you marketing communications by email, SMS, telephone, or post. These communications may include information about products, promotions, offers, and updates from UnitySupply.
You can opt out of marketing communications at any time by using the unsubscribe option included in our messages or by contacting us. Even if you opt out of marketing, we may still send essential service messages such as order confirmations and delivery updates.
Sharing Your Information
We only share your personal data with trusted third parties where necessary to operate our business. This may include payment processors, delivery and logistics partners, website hosting and IT service providers, marketing platforms, professional advisers, and fraud prevention services.
We may also share information with regulatory authorities, law enforcement agencies, or other third parties where required by law. We do not sell your personal data.
International Transfers and Data Retention
Some of our service providers may process personal data outside the United Kingdom or the European Economic Area. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with data protection laws.
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, and reporting requirements.
Data Security
We use appropriate technical and organisational measures to protect your personal data, including secure servers, encryption where appropriate, and restricted access controls. Payments are processed using secure and compliant payment systems.
While we take reasonable steps to safeguard your information, no method of transmission over the internet is completely secure.
Children’s Privacy
Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal data from children.
Cookies
We use cookies and similar technologies to ensure our website functions correctly, analyse website traffic, improve performance, and deliver relevant content and advertising where permitted.
You can manage cookie preferences through your browser settings and any cookie management tools provided on our website. Cookies do not store payment card details or passwords.
Your Rights
You have the right to access your personal data, request corrections, request deletion in certain circumstances, restrict or object to processing, request data portability, and withdraw consent where processing is based on consent.
To exercise your rights or if you have questions about this Privacy Policy, please contact us.