Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the website www.unitysupply.co.uk (the “Website”) and your relationship with UnitySupply (“we”, “us”, “our”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, you must stop using the Website.

If you have any questions about these Terms, please contact us.

Use of the Website

By using our Website, you confirm that you accept these Terms and agree to comply with them. You must use the Website lawfully and in a way that does not infringe the rights of others or restrict their use and enjoyment of the Website.

Changes to These Terms

We may update or amend these Terms at any time. Any changes will take effect once published on the Website. It is your responsibility to review the Terms regularly.

We may also modify, suspend, or withdraw any part of the Website without notice where necessary. We are not liable for any loss or inconvenience caused by such changes.

Accounts and Registration

If you create an account, you must ensure that all information provided is accurate, current, and complete. You must not impersonate another person or provide false information.

You are responsible for maintaining your account details. If you need assistance, please contact us.

Privacy

We process personal information in accordance with our Privacy Policy. When you place an order, we may collect information such as your name, contact details, billing and delivery address, and payment information for the purpose of fulfilling your order.

Security and Fraud Prevention

To protect both customers and our business, we may carry out reasonable security and verification checks. By using the Website, you consent to these checks being performed.

All personal data is handled in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

Acceptable Use

You must not misuse the Website by knowingly introducing viruses, harmful code, or attempting unauthorised access to the Website or its systems.

You are responsible for ensuring that your own devices are protected by appropriate security and antivirus software.

Indemnity

You agree to indemnify and hold harmless UnitySupply, its owners, employees, and partners against any claims, losses, liabilities, or expenses arising from your breach of these Terms or misuse of the Website.

Third-Party Links

The Website may contain links to third-party websites for convenience. We do not control these websites and accept no responsibility for their content, policies, or practices. Accessing third-party websites is done at your own risk.

Orders

All orders are subject to acceptance and availability. Placing an order constitutes an offer to purchase. A binding contract is formed only when we dispatch the goods or confirm delivery of digital content.

If a product becomes unavailable, we will inform you and offer an alternative, the option to wait for restock, or a refund.

Responsibility for goods passes to you upon delivery to the address provided. We are not responsible for delivery issues caused by incorrect or incomplete address details.

Delivery

Some deliveries may require a signature. If you request delivery to a safe place, this is done at your own risk.

If you believe your order has not arrived, please notify us within a reasonable time by contacting us.

Cancellation Rights

If you are purchasing as a consumer, you may have the right to cancel your order within 14 days of receiving your goods, in accordance with the Consumer Contracts Regulations.

Further details about cancellations and returns are available in our Refund & Returns Policy.

Prices and Payment

All prices are shown in GBP (£) and include VAT where applicable. Prices may change at any time, but changes will not affect orders that have already been accepted.

Where international delivery is available, any import duties or taxes are your responsibility.

Payment must be authorised and successfully processed before dispatch. If a pricing error occurs, we reserve the right to cancel the order and issue a full refund.

Eligibility to Purchase

To place an order, you must be at least 18 years old and legally capable of entering into a contract under English law.

Intellectual Property

All content on the Website, including text, images, logos, and design, is owned by or licensed to UnitySupply and protected by intellectual property laws. Content may be used for personal, non-commercial purposes only.

Limitation of Liability

Nothing in these Terms limits liability that cannot be excluded by law, including liability for death or personal injury caused by negligence or fraud.

To the maximum extent permitted by law, we are not liable for indirect or consequential losses, including loss of profits, business, or data.

Severability

If any part of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver

Any failure by us to enforce a right does not constitute a waiver of that right.

Entire Agreement

These Terms constitute the entire agreement between you and UnitySupply regarding your use of the Website.

Law and Jurisdiction

These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have jurisdiction.

Food and Perishable Items

Where applicable, we aim to provide accurate product and allergen information. You should always review product packaging upon delivery.

We are not responsible for issues arising from improper storage after delivery or circumstances beyond our control.

Competitions and Promotions

Any competitions or promotions run by UnitySupply will be subject to separate terms published at the time of the promotion.

Reviews and User Content

By submitting reviews or other content, you grant UnitySupply a non-exclusive, royalty-free, perpetual licence to use that content for marketing and operational purposes.

Multibuy Offers

Where multibuy promotions apply, refunds may be adjusted if qualifying items are returned.

Free Gift Promotions

Free gifts are subject to availability and may be substituted. Free gifts cannot be purchased separately and must be returned if supplied in error.

Contact Us

If you have any questions about these Terms & Conditions, please contact us.